"Arya is has been critical in improving the quality of our delivery operations"
Warehouse and delivery operations are the lifeblood retailers like AptDeco. Improving the quality of logistics operations, and keeping this top-of-mind for workers is critical to high customer satisfaction.
However, developing and tracking quality metrics, and coaching and motivating workers to drive these up everyday was challenging.
AptDeco ops teams did not have the time, resources or tech to build a robust quality management program.
Using Arya's integrations, AptDeco created a real-time data pipeline of performance metrics such as customer reviews, parking tickets, refunds processed and on-time deliveries.
AptDeco then launched an "Arya Score"- a real-time performance metric that is updated and shown to all delivery workers on the Arya mobile experience.
Using Arya's pay campaigns, real-time incentives were then launched to motivate warehouse and delivery workers to improve their Arya score and overall quality.
The impact of Arya's solution has been transformative for AptDeco:
Hands-free Ops: Arya's ability to dynamically ingest data has reduced the manual effort involved in capturing data and calculating pay and incentives by 90% each week. This not only saved time but also significantly reduced the potential for errors associated with manual data entry.
Performance Boost and Financial Savings: The number of tickets processed and refunds issued has seen a consistent decrease month over month, indicating a substantial improvement in the quality of services provided by AptDeco. The reduction in quality errors has also resulted in decreased financial losses for AptDeco, preventing unnecessary expenditures associated with refunds and quality issues.
Increased Worker Motivation: With full visibility into their performance metrics and the introduction of bonus plans, workers now have a clear incentive to enhance their performance. This has led to a more engaged and motivated workforce.
Utilizing Arya’s workforce data platform to fully automate provider scheduling, payroll and value-based incentives
Leveraging Arya’s API to launch a white labeled workforce management and compliance platform in 90 days